Provider Customer Service: 800-230-6138
ID Card Examples: 2024 Provider Manual [PDF] > Customer Identification Cards
ICD-10 Coding & Documentation/
360 Comprehensive Assessment:
Provider Education and Assessment Tools
Access our interactive Prior Authorization Requirements (a searchable reference guide updated quarterly): MedicareProviders.Cigna.com > Forms and Practice Support > Prior Authorization Requirements.
To search the Prior Authorization guide for a code, enter Ctrl+F > the 5-digit code.
To submit a Prior Authorization request:
Visit the Provider Portal at HSConnectOnline.com.
Fax:
Prior Authorization: 866-287-5834
Part B: 877-730-3858
Precertification: eviCore.com or via phone for each service line below.
Web Portal Support:
Email: PortalSupport@eviCore.com
Call: 800-646-0418 (option 2)
Medical Oncology:
Call: 866-668-9250
Fax: 800-540-2406
Radiation Therapy:
Call: 866-686-4452
Fax: 866-699-8128
Provider Resources:
Call: 888-693-3297
Fax: 888-693-3210
Cigna Home Delivery Pharmacy:
Call: 800-285-4812
Express Scripts Pharmacy (a Cigna Healthcare company):
Call: 800-211-1456
Claims questions: 800-230-6138 | Appeals questions: 800-511-6943 | Fax: 800-931-0149
Electronic claims: SSIGroup/Proxymed/Medassets/Zirmed/OfficeAlly/GatewayEDI (Payor ID: 63092)
Paper Claims: Cigna Healthcare Medicare Advantage, PO Box 981706, El Paso, TX 79998
Appeals: Cigna Healthcare Medicare Advantage Appeals, PO Box 188081, Chattanooga, TN 37422
Reconsideration Requests: Cigna Healthcare Medicare Advantage Reconsiderations, PO Box 20002 Nashville, TN 37202
To evaluate patient eligibility for a patient support program, access our Patient Support Programs overview at: MedicareProviders.Cigna.com > Patient Support Programs
To learn more about a program, or request a patient eligibility evaluation, email CareManagementSupport@Cigna.com.
Outpatient Laboratory Services:
Quest Diagnostic Laboratories
Call: 866-697-8378
All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All clinical products and services of the LivingWell Health Centers are either provided by or through clinicians contracted with HealthSpring Life & Health Insurance Company, Inc., HealthSpring of Florida, Inc., Bravo Health Mid-Atlantic, Inc., and Bravo Health Pennsylvania, Inc. or employees leased by HS Clinical Services, PC, Bravo Advanced Care Center, PC (PA), Bravo Advanced Care Center, PC (MD) and not by Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. All pictures are used for illustrative purposes only.
Cigna contracts with Medicare to offer Medicare Advantage HMO and PPO plans and Part D Prescription Drug Plans (PDP) in select states, and with select State Medicaid programs. Enrollment in Cigna depends on contract renewal
Selecting these links will take you away from Cigna Medicare Advantage and Medicare Part D Prescription Drug Plan information.
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