AIG’s claims team is here to help you when you face a loss. We now have two options for submitting travel insurance claims to AIG.
You have the option to use an AIG claims portal to file your claim at your convenience, 24/7.
By clicking the link https://claims.travelguard.com/nac/nz you will be directed to a step-by-step process where you can provide the information needed to make your claim.
This claim portal is owned and managed by AIG for the purposes only of delivering AIG Insurance claim services. BNZ does not have access to this portal, does not collect any personal information via this portal and has no liability in relation to this portal. By providing your personal information to AIG, and by proceeding to submit your claim with AIG – you agree with this statement, and consent to the collection and processing of your Personal Information as described in AIG’s Privacy Policy statement at Privacy Policy | AIG New Zealand.
You can also download a claim form using the button below. Once you have completed the form, you can return it to us by either:
Along with a claim form, you will need to provide supporting documentation.
In all cases, you will need to provide evidence relating to how you met the policy eligibility criteria prior to departure, including a copy of your itinerary showing prepaid return tickets and a credit card statement showing that you were a cardholder when any payment towards pre-paid travel expenses were made (or for Business cardholders that pre-paid travel expenses were charged to your card).
In addition to evidence supporting your eligibility for and activation of cover you will also need to supply information relating to the claim itself.
Feel free to include any additional information that you feel is relevant to your case. If the claim form has insufficient space, you may attach a cover letter.
Our claims team is committed to providing fast and efficient settlement of your claim. We aim to:
We are a member of the Insurance Council of NZ and adhere to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Please visit https://www.icnz.org.nz/individuals/about-the-code/ for more information.
We strive to provide a high standard of service at all times. If you have a concern or complaint, we want to hear from you so that we have the opportunity to make it right. Please read our complaints procedure for more information about the process we follow if you have a complaint.
BNZ Advantage Visa Platinum Credit Card Travel Insurance and BNZ Advantage Visa Business Credit Card Travel Insurance (‘Insurance’) is subject to the terms, conditions, exclusions (for example business travel, age limitations etc.) and eligibility criteria contained in the policy document. You should read the policy document to make sure that the Insurance meets your needs. The Insurance is provided to Platinum Advantage and Business Advantage cardholders by AIG Insurance New Zealand Limited (‘AIG’) under an agreement with BNZ. BNZ does not underwrite the Insurance, is not an agent of AIG, and does not guarantee the obligations of AIG. Premiums are payable for policy extensions such as pre-existing cover, duration extension and specified items.
This portal is owned and managed by AIG for the purposes only of delivering AIG insurance services. BNZ does not have access to this portal, does not collect any personal information via this portal and has no liability in relation to this portal. For more information about AIG’s privacy practices, please check AIG’s privacy statement at www.aig.co.nz/privacy-policy.
The AIG Logo is a registered trademark. Insurance products and services are provided by AIG Insurance New Zealand Limited. Terms, conditions and exclusions apply. You should read the Policy Wording and Schedule of Benefits considering your personal circumstances, prior to making any decision to acquire the product.
